Warranty Policy

Warranty Policy

 

What is Rac N Roll’s warranty policy?

We stand behind the quality of our bags and accessories with a Limited 1-year Warranty — our guarantee that every Rac N Roll item is free of material and manufacturing defects. This warranty is valid for the duration of the original purchaser’s for up to a year, beginning on the date of purchase from an authorized Rac N Roll retailer and subject to applicable laws. The warranty will immediately become void if the product is purchased from an unauthorized retailer.

Our luggage and accessories products are subject to a one-year Limited Warranty. For warranty purposes, “luggage” is defined as any Rac N Roll products that have wheels and/or a retractable trolley handle, and “accessories” is defined as any Rac N Roll mirrors, cosmetic bags, garment bags, stools, hangers, and water bottles. The Luggage and Accessories Limited Warranty is valid for 1 year, beginning on the date of purchase from an authorized Rac N Roll retailer and subject to applicable laws. The warranty will immediately become void if the product is purchased from an unauthorized retailer. 

What is covered under Warranty?

Rac n roll will now provide a lifetime warranty for both side rods and top bars on bags purchased in September 2019 and onward.

If you discover a material or manufacturing defect, we will replace or repair the item at our discretion, in accordance with local law and our warranty claims process as it may be updated from time to time. Warranty claims must be accompanied by an acceptable proof of purchase (as determined in Rac N Roll sole discretion) from an authorized Rac N Roll retailer. Purchases made from a counterfeit or unauthorized seller will not be considered.

Replacement parts will also be provided at no charge within the 1-year warranty if deemed necessary. Replacement parts are available for purchase after the 1-year warranty period.

Rac N Roll warranties do not cover misuse, neglect, accidents, abrasion, solvents, cleaning liquids, damage during transport, or any modification to a Rac N Roll item. If a product was damaged during flight, transport or by any carrier, you must immediately report such damage directly to the transport operator or carrier, as this damage is not covered by Rac N Roll.

We also cannot be held responsible for loss, damage or cost resulting from the use or loss of our products. Please note that general wear and tear, including but not limited to the breakdown of colors and materials over time, is not considered a material or manufacturing defect and is therefore not covered by our warranties. 

Our warranties are crafted with the same regard for detail that is applied to every item we produce and is our commitment to your continued enjoyment of Rac N Roll products. We will not honor fake or fraudulent warranty claims and reserve the right, in our sole discretion, to reject any warranty claims which we suspect to be fraudulent (including intentional damage to products, duplicate claims, and counterfeit products) or that violate our Terms of Use.

 

Exchange policy

What is Rac N Roll’s exchange policy?

Rac N Roll product that is purchased on our website (excluding promotional or sale items) can be exchanged within 30 days of the purchase date.  All merchandise must be returned unused, unwashed and be accompanied by the original hang tags. The condition of the product is left at the discretion of Rac N Roll. 

Customers are responsible for all shipping expenses on the return of Rac N Roll product and will be charged a $20.00 restocking fee.

 

How can I exchange sale items?

All sale items are final sale and cannot be exchanged unless otherwise required by local laws.

 

Shipping and Delivery Expectations

What methods of shipping do you offer?

We offered Free Shipping on all Rac N Roll luggage bags and also offer Free Shipping on orders over $100.00 before taxes. We use standard ground shipping. Please allow 1 business day for order processing and note that Holidays and Competition season are not included in the estimated delivery times. Customers are responsible for all shipping expenses on the return of Rac N Roll product and will be charged a $20.00 restocking fee.

 

Rac n Roll does not accept responsibility for lost or stolen shipments after the carrier has picked up the package. 

Shipping Type: Fedex Ground/UPS

Estimated Delivery Time: 1-10 business days.

 

Return Policy

 

Rac n Rolls returns must be made within the first 30 days of purchase. Items without tags or used products are not resalable and will not be acceptable under Rac n Rolls return policy. Customers will be in charge of returning the packages at their own expense. Returned Rac n Roll will have a restocking fee of $20.00. Please contact team@racnroll for USA returns and lauren@racnroll.com for Canadian orders or call our toll-free line at 1-(866)-545-9302.

 

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